Shipping Policy

SHIPPING POLICY

This website is independently operated by a single student. All orders are prepared, packed, and shipped either by me directly or by trusted third-party suppliers when noted. Shipping times may vary depending on the type of product you purchase.

Processing Time

Standard processing time: 1–3 business days.

Some items may require additional handling time (e.g., handmade items, limited stock products, or special finds).
If processing differs for a specific item, it will be clearly mentioned on the product page.

Delivery Times (Vary by Product)

Because this store includes different types of inventory (personal stock, unique finds, third-party fulfilled items), shipping speeds are not the same for every product.

You will always see estimated delivery times on the product page before checking out.

Below are general expectations:

Items Shipped by Me (UK Stock)

UK: 2–5 business days

Europe: 5–14 business days

International: 7–21 business days

Items Shipped by External Suppliers

Some products may be shipped from partner suppliers or different locations.
Estimated delivery times for these items typically range from:

UK: 4–10 business days

International: 7–28 business days

Exact estimates for each item will always be shown on the product page.

Mixed Orders

If your order contains multiple products, they may arrive in separate packages depending on:

where the items are stored

supplier location

stock availability

Each package will have its own tracking details if tracking is available.

Tracking Information

Tracking is provided for items that include a tracking option.

If an item doesn’t offer tracking, this will be mentioned at checkout or on the product page.

You will receive a shipping confirmation email for each shipment.

Shipping Fees

Shipping costs vary based on:

item type

weight

destination

supplier location

All shipping fees will be shown at checkout before you confirm your order.

Customs & Import Taxes (International Orders)

If you order from outside the UK:

Customs fees, VAT, import taxes, and handling charges may apply.

These are not included in product or shipping prices.

Buyers are responsible for paying any additional fees required by their local authorities.

Delays, Lost Packages & Damage

Delays

Delivery times are estimates and may vary due to:

customs inspection

weather

courier delays

peak holiday periods

supplier handling times

I cannot refund packages delayed by the courier or customs.

Lost Packages

If your package appears lost:

Contact me via the contact form

Provide your order number

I will assist by contacting the courier or supplier
Solutions may include reshipment or store credit depending on the item.

Damaged Packages

If your item arrives damaged:

Contact me within 48 hours

Include photos of the item + packaging

I will arrange a replacement or refund depending on stock availability

Incorrect or Incomplete Address

If an order is returned due to an incorrect address:

Buyer covers reshipping cost

Refunds will not be issued for items lost due to address errors

Order Changes & Cancellations

If you need to change or cancel your order:

Contact me within 12 hours of purchase

After dispatch, modifications are no longer possible